How to Set Up 2FA for Jira Service Management Portal Customers | miniOrange
Looking to enforce Two-Factor Authentication (2FA) for your JSM portal-only customers? In this video, we walk you through the complete setup of 2FA settings using the miniOrange Cloud 2FA app for Jira Service Management (JSM), covering admin configuration, customer management, and the end customer enrollment flow.
What you will learn in this video
- How to add and import portal customers, via CSV upload or by fetching directly from JSM
- How to configure 2FA settings: enable 2FA for JSM, enforce it for all customers, and select authentication methods
- How to manage customers individually, enable/disable 2FA, reset passwords, reset MFA, and delete customers
Timestamps
00:07 • Admin Setup: Dashboard Overview
00:45 • Customer Management
01:10 • End Customer Flow: Portal Login with SSO
Enforcing Two-Factor Authentication on your JSM portal with miniOrange helps organizations:
- Add an extra layer of security for portal-only customers accessing Jira Service Management
- Support multiple authentication methods including Mobile Authenticator, YubiKey Hardware Token, Web Authentication (biometrics), and Security Questions
- Enforce 2FA globally for all customers (existing and new) or selectively skip 2FA for specific customers
- Give admins full control to manage customer 2FA status, reset passwords, reset MFA, and perform bulk actions
With miniOrange, you can secure your entire JSM customer portal with robust Two-Factor Authentication, without compromising the customer experience.
Useful Links
Marketplace:
miniOrange Cloud 2FA for Jira Service Management
https://marketplace.atlassian.com/search
Know More:
https://www.miniorange.com/atlassian/atlassian-two-factor-authentication
Documentation and Setup Guides:
https://www.miniorange.com/atlassian/two-factor-authentication-documentation
If you need help setting up Two-Factor Authentication for your JSM portal customers, the miniOrange team is always available to assist.