Today, we published the open source edition of our annual State of Software Security report. Solely focused on the security of open source libraries, the report includes analysis of 13 million scans of more than 86,000 repositories, containing more than 301,000 unique libraries. In last year’s open source edition report, we looked at a snapshot of open source library use and security.
When your customers want help, ticketing systems provide the first line of communication between your company and your customers. Solving a problem or resolving an issue for your customers often requires collecting a lot of information and context throughout the support interaction. Especially today, these interactions can be captured through a myriad of channels including but not limited to messaging apps, SMS, social media, help centers, forums, bots, video conferencing, and more.
Many people will have heard of the SPDX project through the work on the SPDX License List. This list of canonical identifiers for various software licenses is used in a huge range of developer-focused software, from Snyk to GitHub. But the SPDX project, which is part of the Linux Foundation, has a much broader focus on providing an open standard for communicating software bill of material information.
In a world that is constantly evaluating costs, it is little wonder that there is an increasing demand for cost-effective solutions to business problems. In the real world, this means ‘free,’ and in the digital marketplace, it means ‘open source.’
