AI Agent Incident Response in Cloud-Native Environments: A Playbook for Modern SOCs
It’s 2 a.m. and the SOC has a Tier 3 page. A customer-service agent on the production cluster has just wired refund payments to seven addresses outside the approved disbursement list. The runbook is unambiguous: isolate the pod, image the disk, image the memory, root-cause within 48 hours.