Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

See how Torq harnesses AI in your SOC to detect, prioritize, and respond to threats faster. Request a Demo The AI SOC category just got its definitive race assessment, and Torq is at the front. In the May 2026 Gartner report AI Vendor Race: Torq Is the Company to Beat in AI SOC Agents for Threat Investigation (Document ID: G00855833), Gartner names Torq the Company to Beat.

Security automation used to mean building a playbook. Someone on the team mapped out a workflow, connected a few tools, and watched it run on the alert types it was designed for. That worked for a while, in a different environment than the one security teams operate in today.

Network security is operationally complex. It involves constant triage, approvals, and monitoring, spread across a range of tools, teams, and environments. Traditionally, this requires teams to do a significant amount of time-consuming, repetitive, and draining manual work, resulting in a longer MTTR and leaving many practitioners overwhelmed and burnt out. The problem isn’t in the tools they use – it’s in the work that happens between tools.

See how Torq harnesses AI in your SOC to detect, prioritize, and respond to threats faster. Request a Demo John White is the Field CISO for EMEA at Torq. A respected security executive with more than 20 years of leadership experience, John previously served as CISO at Virgin Atlantic, where he led a multi-year transformation deploying the Torq AI SOC Platform to modernize cyber operations.

Most organizations have an incident response plan on file. Few have one that survives first contact with a real incident. Rigorous, recurring testing remains the exception, so most teams only discover their plan's failure points during an actual breach. That gap is expensive. Teams that lean on security AI and automation consistently contain breaches faster than those still running responses by hand.

Workflow software is one label covering very different products. Task tools, integration platforms, and intelligent workflow platforms. Pick the wrong category and the team spends a year unwinding it. Security and governance are the criteria most teams underweight. Workflow software holds credentials to every system it connects, processes identity events, and touches customer data. A misconfigured platform becomes a lateral movement path across the entire stack.

Automation works well until a step needs judgment, like an alert that needs context or an exception that doesn't match any rule. Those judgment steps are where the chain breaks, and where teams lose the capacity automation was supposed to give back. Intelligent workflow automation closes that gap. It orchestrates business processes across deterministic automation, AI for triage and decisions, and human-in-the-loop checkpoints in one workflow, so the ambiguous, judgment-driven steps don't break the chain.

Migrating from your previous ticketing platform to Tines Cases is a straightforward project when you break it into manageable steps. This is part two of our Tines Cases guide and walks through those steps and provides practical advice on how to avoid common pitfalls, keep your migration on schedule, and end up with a well-structured Cases environment from day one.