What is shadow AI? And why GenAI usage monitoring matters for MSPs and SMDs
Author: Alexander Ivanyuk, Senior Director, Technology Generative AI is no longer a side experiment inside businesses. It is moving into normal work: writing, summarizing, coding, research, customer support, internal search and repeatable workflows. OpenAI says it now serves more than one million business customers, more than seven million ChatGPT workplace seats, and roughly 8x growth in weekly enterprise messages since November 2024.