Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

The Future of Inbound Call Center Services: AI, Automation, and Beyond

Inbound call centers have always been a vital part of customer service, but with rapid advancements in AI and automation, their future is changing. Today, businesses are utilizing these technologies to improve efficiency, cut costs, and deliver better experiences for customers.

The Fast Eat the Slow: AI Adoption for Survival in Modern Cybersecurity

John Quinsey (also known as “JQ”) is a regional director at Torq with 25 years in software and SaaS sales, solving business problems with disruptive technologies. He firmly believes AI has the power to revolutionize modern security operations. Just five years ago, the average dwell time for a ransomware attack was seven months. Today, it’s five days and shrinking.

Evolution Equity Partners' Portfolio Companies Tackle a Cyber Crisis

Patrick Orzechowski (also known as “PO”) is Torq’s Field CISO, bringing his years of experience and expertise as a SOC leader to our customers. PO is a seasoned security veteran with a deep understanding of the modern security landscape. You can find him talking to SOC leaders and CISOs from major brands at cybersecurity events around the world.

The Trade Desk's Joe McCallister on salary negotiation and leading without micromanaging

In this week’s episode of The Future of Security Operations podcast, I'm joined by Joe McCallister. Joe’s journey in security is truly unique - in less than a decade, he pivoted from selling BMWs to his current role as Senior Manager of Cybersecurity Operations at The Trade Desk. He’s also led impactful initiatives in risk management, threat hunting, and incident response at Synoptek.

The Trade Desk's Joe McCallister on salary negotiation and leading without micromanaging

In this week’s episode of The Future of Security Operations podcast, host Thomas Kinsella is joined by Joe McCallister. Joe’s journey in security is truly unique - in less than a decade, he pivoted from selling BMWs to his current role as Senior Manager of Cybersecurity Operations at The Trade Desk. He’s also led impactful initiatives in risk management, threat hunting, and incident response at Synoptek.

Put AI to work where workflows work best

In this guest post, Jason English, Director and Principal Analyst at Intellyx explores how GenAI is moving beyond chat to orchestrate real action for SOC teams. As my colleague Eric Newcomer mentioned in the previous chapter of this series, GenAI changes the security automation game, with multi-system discovery, documentation, and task execution capabilities that can reduce cognitive load and toil for security analysts.