Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

For managed security service providers (MSSPs), alert fatigue doesn’t just burn out your analysts: it’s a real risk to your business. From the financial costs of missed SLAs and security incidents to the customer trust lost when critical alerts are overlooked, alert fatigue negatively impacts customer outcomes, client retention, and your profitability.

For managed security service providers (MSSPs), customer loyalty is the most critical indicator of business health. Unlike other metrics that you directly control, such as mean time to respond or mean time to detect, it can’t be gamed: customers will either stay with you or they’ll churn. This means that the top priority for any MSSP should be to deliver the specific customer outcomes they were hired to provide, like helping to stop threat actors before they cause damage.

In January 2026, the National Security Agency released its first Zero Trust Implementation Guidelines (ZIGs). Their aim was to do something prior guidance intentionally avoided: move Zero Trust from architectural alignment to operational execution. That timing matters. Zero Trust has been a framework for years and rightly so. Like a quality standard, it is designed to evolve. The same tools, techniques, and skills shaping modern cyber defense are available to both friend and foe.

Ever wonder if you're getting the most out of intelligent workflows? Tines' workflow capability matrix (WCM) gives you a complete view of what's possible. The matrix enables you to audit your existing workflows and discover new ideas. By covering core capabilities across security and IT operations, the WCM ensures you're considering the full range of opportunities available. Capabilities covered in the matrix include.

With the self-hosted release of v34.7.0, Tines can send Open Telemetry (OTEL) traces to observability stacks that support OTEL ingestion. Tines provides documentation on how to configure this new feature, but this first article will focus on how to use it. In this series, we will.