Your device has been trying to tell your ticket what's wrong-Endpoint Central's extension finally lets it
Imagine that your device data and ticket live in two separate rooms within the same building. Your device already has the performance metrics needed to explain the problem—yet, just to make sense of the ticket, your help desk tech still has to walk into the first room, find the data, and carry it back to the ticket room for analysis. This journey, repeated across every single ticket, is what’s quietly costing your IT team.