What are MCP and RAG? And why should MSPs and SMDs care?
Author: Alexander Ivanyuk, Senior Director, Technology AI is moving fast, and with that speed comes a new set of terms that many business readers are now hearing for the first time: RAG and MCP. They may sound technical, but the ideas behind them are actually practical. They describe how modern AI systems get better information, connect to business tools, and, in some cases, go beyond answering questions to carrying out work.