Beyond Triage: How the Aurora Agentic SOC Enhances the Concierge Experience
A lot of the current conversation about agentic SOCs is about triage. Faster detection, faster investigation, alerts resolved in minutes instead of hours. When we set out to build the Aurora Agentic SOC, we didn’t just want to make triage faster. We fundamentally re-engineered our SOC to strengthen every job it does, and enhancing the Concierge Experience for our customers was a key part of that.