Shadow IT vs Shadow AI: What's the Difference?
Imagine a customer service representative at your organization uploads sensitive customer data into an AI tool to draft emails more quickly. When an employee uses an AI tool without IT approval, it is known as shadow AI, and such scenarios are becoming increasingly common. Among employees who use AI at work, 78% report using tools that have not been formally approved by their organization, according to Microsoft’s 2024 Work Trend Index.