Shadow AI: What Clients Aren't Telling Their MSPs
MSPs are expected to understand their clients’ technology environments. They know which endpoints are managed, which applications are business-critical, which systems require patching or maintenance, where sensitive data resides and who has access to it. Increasingly, however, critical technology decisions are now being made without IT or MSP involvement. Across client environments, this can take many forms: And each instance can occur without the MSP ever knowing.